Hp pen app is said to be not compactible with my hp pavilion

[SAJINDEV]

the hp app is not working in my new hp pavilion when open the app its showing a not compactible message and hence i Cannot configure my pen 

Can somebody suggest a solution

[Jeet_singh]

@SAJINDEV,

Thank you for posting your query on HP Support Community,

What is the product number of your HP notebook? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Was this pen shipped along with the PC or did you purchase it separately.

Could you please respond to this post with the details so that I can provide you with accurate solution, which should help you resolve this issue.

Eagerly waiting for your response!

Have a great day!

[SAJINDEV]

@Jeet_singh 

Sir, 

      My product number is 4LR22PA#ACJ 

      The pen was shipped with pc 

---

Thanking you

SAJIN DEV

[Jeet_singh]

@SAJINDEV,

I suggest you update the BIOS and Touchscreen drivers. Please download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

You may refer to these links: https://support.hp.com/in-en/document/c04706945 

HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)

I hope this helps. Let me know if you need any further assistance.

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