Hp software Issue with ram upgrade

[DARK0BOI]

Hello there, I upgrade my ram yesterday from 8gb ddr4 3200mhz to 2x8 16gb ddr4 3200mhz and today i resetted the laptop just beacuse its been a lot of time since the previous reset but now hp support assistant  acknowledge it as hp product but not showing services or fix and diagnostics , What should i do....

pc specs (Hp pavillion gaming 15 Dk2100tx)
i5 11300H 3.1ghz
16gb ram

gtx 1650  
256gb ssd
1tb hdd

[DARK0BOI]

Support assistant is not showing options in fixes and diagnostics also in service "No services currently available" 
how do i fix it ???

[DARK0BOI]

uh what is going on with support assistant -_-
the problem is still the same but atleast its showing there is a problem also none of the steps below worked have tried reinstall more then 10 times and windows is up to date ....

[zoey7886 · Accepted solution]

@DARK0BOI, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding software Issue with ram upgrade! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I can imagine how frustrating it feels to finally upgrade your RAM and reset the laptop, only to find HP Support Assistant not behaving the way it should. The “No services currently available” message usually means the link between the app and HP’s servers isn’t syncing properly.

Here are a couple of steps you can try beyond just reinstalling:

Clear old files – After uninstalling Support Assistant, also delete the folder C:\ProgramData\HP\HP Support Framework (it sometimes holds on to broken settings). Then reinstall fresh from HP’s website.

Check HP Services – Press Win + R, type services.msc, and make sure services like HP Support Solutions Framework Service are set to Automatic and running.

Run as Administrator – Right-click Support Assistant and launch it as admin once, to help it reconnect properly.

If none of these stick, it may be a temporary server-side glitch. Sometimes it takes a day or two for Support Assistant to sync back after a big reset.

Meanwhile, your RAM upgrade is recognized by Windows, right? (You can double-check in Task Manager > Performance > Memory.) If that looks good, the issue is just with Support Assistant’s interface, not your hardware.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[DARK0BOI]

Thanks, I tried your solution and it worked till some extent cause now fixes and diagnostics are back but services are still the same, maybe it will take few days to sync like you said... But still thanks for now will accept it as a solution for now. 

[zoey7886]

@DARK0BOI, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,