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Locked

‎09-13-2019 10:10 PM

HP Recommended
Product: HP stream notebook

I bought this laptop from someone on Facebook and they didn't tell me it was locked up, it's asking for administrator password, how do I get pass this ??

1 REPLY 1

‎09-17-2019 01:26 PM

HP Recommended

@broarkie
Thank you for posting on the HP Support Community.

 

In order to fix the administrator password issue, you need a system recovery media, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

Note: The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10, 7)

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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