Hp stream 11 Not booting

[DontaiWhite]

Hey my laptop got full so I factory reset it and while it was resetting it said do not power off but then the internet cut off and the whole thing crashed now when I try to boot it up it just keeps showing the blue hp logo over and over again my laptop came with windows 8 but I upgraded to windows 10 but I’m not sure what bit it is please help

[IT_WinSec]

Hi @DontaiWhite

Welcome to the HP Support forum. Thank you for posting.

This is happening because Windows cannot start/boot and it is trying to repair it self automatically. I have yet to see it successfully repair itself automatically - it just never happens You have no fully installed operating system installed as the installation (recovery) was interrupted.

I will post instructions below how to reinstall Windows 10 from scratch. Since your PC came with Windows 8, you may want to return to it - if you do so (I recommend Windows 8 over Windows 10) - just let me know.

Since you previously performed upgrade from Win 8 to Win 10 on this very same computer and if you used Win 10 for a while and if Windows 10 was activated (it's licence was activated), then your computer has a Digital entitlement option stored on Microsoft servers. Because of this, you no longer need a code/lic key to activate Windows if you need to reinstall it.  More info:

>> https://support.microsoft.com/en-us/help/12440/windows-10-activation

>> http://www.winbeta.org/news/digital-entitlement-a-new-method-of-activation-in-windows-10

You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

When download completes, you will need to write or "burn" the ISO image and boot from a bootable media.

** How to create bootable ISO on USB device >> http://www.ubuntu.com/download/desktop/create-a-usb-stick-on-windows

 instructions are for Ubuntu, but you will have to use Rufus with the Windows 10 ISO. These instructions are applicable if you didn't use the Media Creation Tool

When ready with the USB drive:

* Enter BIOS (F10)

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled.

* Save the UEFI/BIOS changes and exit

Details>> http://support.hp.com/us-en/document/c03653226

Eventually, please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, event with nothing on the screen yet, immediately start hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

Follow the on-screen instructions to install Windows 10 (custom install). Delete all existing partitions and install Windows 10 on Disc 0 Unallocated space

Install drivers taken from HP web site when Win installation completes or via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

[DontaiWhite]

How do disable secure boot and enable legacy mode

[IT_WinSec]

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@DontaiWhite wrote:
How do disable secure boot and enable legacy mode

---

Hey,

* Restart the PC.

* Immediately start hitting the Esc button repeatedly to load HP Start up Menu.

Enter BIOS (F10)

* Go to "System Configuration" tab  -> Boot options

* Ensure Secure Boot is disabled.

* Ensure Legacy mode is enabled.

* Save the UEFI/BIOS changes and exit

Details>> http://support.hp.com/us-en/document/c03653226

* In order to boot from a media, repeat the procedure (Esc) but hit F9 for Boot Menu options. Select the desired CD/DVD or USB device to boot from.

Hope this works for you