-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
38,402
8,276
3,268
HP Recommended
NO -- as the Stream will NOT do a factory reset due to insufficient storage space.
Freezing like this is nearly always an indication of drive failure -- but there are two issues with this on a Stream. First, that model does not have a hard drive; instead, it has a memory stick configured to look like a drive to windows. Thus it is an SSD and those very rarely fail because they have no moving parts.
Second, the SSD can not be replaced by the consumer, so if it has failed, you would have to take the PC to a laptop repair facility to see if THEY can replace it.
For an estimate of the costs involved, you would need to contact an HP Repair or Service Center.
Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
I am a volunteer and I do not work for, nor represent, HP
38,402
8,276
3,268
HP Recommended
NO -- as the Stream will NOT do a factory reset due to insufficient storage space.
Freezing like this is nearly always an indication of drive failure -- but there are two issues with this on a Stream. First, that model does not have a hard drive; instead, it has a memory stick configured to look like a drive to windows. Thus it is an SSD and those very rarely fail because they have no moving parts.
Second, the SSD can not be replaced by the consumer, so if it has failed, you would have to take the PC to a laptop repair facility to see if THEY can replace it.
For an estimate of the costs involved, you would need to contact an HP Repair or Service Center.
Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm
I am a volunteer and I do not work for, nor represent, HP
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community