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TeenyJ
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Hp stream 14 laptop stuck on welcome screen... Please Help!!

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HP Stream 14 ax0xx laptop

Hp stream 14 laptop stuck on welcome screen. Should I do a factory reset?

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WAWood
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@TeenyJ 

NO -- as the Stream will NOT do a factory reset due to insufficient storage space.

 

Freezing like this is nearly always an indication of drive failure -- but there are two issues with this on a Stream.  First, that model does not have a hard drive; instead, it has a memory stick configured to look like a drive to windows.  Thus it is an SSD and those very rarely fail because they have no moving parts.

 

Second, the SSD can not be replaced by the consumer, so if it has failed, you would have to take the PC to a laptop repair facility to see if THEY can replace it.

 

For an estimate of the costs involved, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
32,758 32,658 2,972 7,299
Message 2 of 2
Flag Post
HP Recommended

@TeenyJ 

NO -- as the Stream will NOT do a factory reset due to insufficient storage space.

 

Freezing like this is nearly always an indication of drive failure -- but there are two issues with this on a Stream.  First, that model does not have a hard drive; instead, it has a memory stick configured to look like a drive to windows.  Thus it is an SSD and those very rarely fail because they have no moving parts.

 

Second, the SSD can not be replaced by the consumer, so if it has failed, you would have to take the PC to a laptop repair facility to see if THEY can replace it.

 

For an estimate of the costs involved, you would need to contact an HP Repair or Service Center.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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