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‎06-15-2020 08:45 AM

HP Recommended
Product: Hp stream 14-ax053sa

Has anyone managed to resolve the common missing/unavailable memory issue this laptop as mine needs to do a update but wont due to all the memory already used up by the actual laptop software. I have gone round in circles deleted absolutely everything following hp advice and not resolved the issue as it's still totally full of nothing 

2 REPLIES 2

‎06-15-2020 08:57 AM

HP Recommended

@DEE-DEE1 

Read this thread:  https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Updating-Windows-10-OS-on-an-HP-Stream-with-3...



I am a volunteer and I do not work for, nor represent, HP
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‎06-15-2020 09:12 AM

HP Recommended

Thankyou for the reply some of that looks familiar but will read thoroughly and try what I haven't although I think after following all links advice from hp it seems worse as it is saying there are no later version/updates installed but still saying it has so much used memory in temp files and old updates but none of the disk cleaners will totally remove them. They reduce a little but they clearly still there. It also wont let me compress anything it wont let me tick that box its greyed out. We purchased hard drive a while ago and that hasn't achieved anything 

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