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Nova_novice
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Message 1 of 2
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Solved!

Hp support assistant identifies the wrong product name

HP Recommended
14-CK1864NO
Microsoft Windows 10 (64-bit)

Hp support assistant identifies the wrong product name but the product number and serial number are correct. Support assistant shows product name: 14-ak1864ng, but right is 14-ck1864no. Will I be referred to the correct drivers anyway? Or is something wrong.

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Paul_Tikkanen
Level 21
Level 21
137,799 92,461 21,256 28,546
Message 2 of 2
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HP Recommended

Hi:

 

Either way, you would be directed to the support page for the 14-ck1xxx support page, where you can find all of the drivers for your notebook.

 

HP 14-ck1000 Laptop PC Software and Driver Downloads | HP® Customer Support

 

The 'no' model is sold in Scandinavia and the 'ng' model is sold in Germany.

 

 

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1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
137,799 92,461 21,256 28,546
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Either way, you would be directed to the support page for the 14-ck1xxx support page, where you can find all of the drivers for your notebook.

 

HP 14-ck1000 Laptop PC Software and Driver Downloads | HP® Customer Support

 

The 'no' model is sold in Scandinavia and the 'ng' model is sold in Germany.

 

 

View solution in original post

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