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- Hp support assistant identifies the wrong product name

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02-13-2021
01:30 PM
- last edited on
02-13-2021
01:47 PM
by
RodrigoB
Hp support assistant identifies the wrong product name but the product number and serial number are correct. Support assistant shows product name: 14-ak1864ng, but right is 14-ck1864no. Will I be referred to the correct drivers anyway? Or is something wrong.
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02-13-2021 02:27 PM - edited 02-13-2021 02:28 PM
Hi:
Either way, you would be directed to the support page for the 14-ck1xxx support page, where you can find all of the drivers for your notebook.
HP 14-ck1000 Laptop PC Software and Driver Downloads | HP® Customer Support
The 'no' model is sold in Scandinavia and the 'ng' model is sold in Germany.
02-13-2021 02:27 PM - edited 02-13-2021 02:28 PM
Hi:
Either way, you would be directed to the support page for the 14-ck1xxx support page, where you can find all of the drivers for your notebook.
HP 14-ck1000 Laptop PC Software and Driver Downloads | HP® Customer Support
The 'no' model is sold in Scandinavia and the 'ng' model is sold in Germany.