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Nova_novice
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Solved!

Hp support assistant identifies the wrong product name

‎02-13-2021 01:30 PM - last edited on ‎02-13-2021 01:47 PM by Moderator

HP Recommended
Product: 14-CK1864NO
Operating System: Microsoft Windows 10 (64-bit)

Hp support assistant identifies the wrong product name but the product number and serial number are correct. Support assistant shows product name: 14-ak1864ng, but right is 14-ck1864no. Will I be referred to the correct drivers anyway? Or is something wrong.

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Paul_Tikkanen
Level 21
Level 21
137,799 92,461 21,256 28,546
Message 2 of 2
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‎02-13-2021 02:27 PM - edited ‎02-13-2021 02:28 PM

HP Recommended

Hi:

 

Either way, you would be directed to the support page for the 14-ck1xxx support page, where you can find all of the drivers for your notebook.

 

HP 14-ck1000 Laptop PC Software and Driver Downloads | HP® Customer Support

 

The 'no' model is sold in Scandinavia and the 'ng' model is sold in Germany.

 

 

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Paul_Tikkanen
Level 21
Level 21
137,799 92,461 21,256 28,546
Message 2 of 2
Flag Post

‎02-13-2021 02:27 PM - edited ‎02-13-2021 02:28 PM

HP Recommended

Hi:

 

Either way, you would be directed to the support page for the 14-ck1xxx support page, where you can find all of the drivers for your notebook.

 

HP 14-ck1000 Laptop PC Software and Driver Downloads | HP® Customer Support

 

The 'no' model is sold in Scandinavia and the 'ng' model is sold in Germany.

 

 

View solution in original post

Was this reply helpful? Yes No
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