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‎11-08-2020 09:47 PM

HP Recommended
Product: Example: Pavilion 6530HP Spectre x360 Convertible 13-ap0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hp support assistant stopped working. A pop up said uninstall and reinstall. Went to Hp's website for download after uninstalling. I tried to reinstall and i get a message that says I have the latest version. Under programs I'm showing the program has been deleted. I have restarted the computer, checked for updates and did a restore to two days ago still getting the message that I have the latest version. Thanks for any assistance. 

1 REPLY 1

‎11-09-2020 11:06 AM - edited ‎11-09-2020 12:05 PM

HP Recommended

Hi @Dcommand - Please follow the steps below as we released a new version to fix this issue:

 

1. Right-Click on your Windows Stat Menu and click Apps & Features

2. Scroll down until you find HP Support Assistant

3. Click on Uninstall 

4. A dialog will appear for "Keep Preferences", Click No

5. Close any browser window that may open up.

Note: If you don’t currently have HPSA installed and are seeing that message "A newer version of HPSA is installed" Please proceed with Step #6 below:

6. Go to our HPSA page: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

7. Before you click on download HPSA button, press Ctrl+R button on your keyboard to clear any browser cache. Then click on the download button

8. Once downloaded, open the file and continue clicking Next button and let the installation finish. Once installed successfully, you should see a prompt "HP Support Assistant has been installed successfully"

9. Click on your start menu and type: HP Support Assistant or HPSA icon on Desktop and open the app and it should open normally as before.

 

Thank you for the patience as we worked through this issue and sincerely apologize to everyone's inconvenience.

 

-HPSA PM 

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