• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 7 (64-bit)

I have hp x2 612 g1 and when i open any browser to watch YouTube or Searching for any thing the lap begining lagging and i try everything instal new windows upgrade drivers no thing work so i instal furmark because i was think the problem from the gpu and when i run furmark the fps start with 12 fps for 15 second and go down to 3 fps and every thing go lagging until i close the program please some one help me and i apologize for my bad language english not my first language 

5 REPLIES 5
HP Recommended

Hello @AhmedEidSaleh 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

 

OS Name

Version

System Model

System Type

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2Please report your results

HP Recommended

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
System Model HP Pro x2 612 G1
System Type x64-based PC
BIOS Version/Date Hewlett-Packard M83 Ver. 01.50, 24/02/2020

HP Recommended

Hello @AhmedEidSaleh 

 

(1) Has <HP Support Assistant> already updated all drivers?

 

(2) Download and install

HP PC Hardware Diagnostics UEFI

7.5.2.0 Rev.A41.1 MBDec 20, 2019Download

 

(3) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform all tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(4) Please report your results ( error messages, take pictures )

HP Recommended

First thank you for trying to help me

second i test every thing like you say and evey thing passed no error found i dont no what is the problem with this laptob

HP Recommended

Hello @AhmedEidSaleh 

 

as I wrote before:

(1) Has <HP Support Assistant> already updated all drivers?

 

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.