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Exbrit
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Message 1 of 2
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Flag Post

I Tunes will only play one tune then stop? Is this anything to do with it being in the Micro cloud

‎02-17-2021 08:24 AM

HP Recommended
Product: Pavillion X360
Operating System: Microsoft Windows 10 (64-bit)

We had I tunes on our last laptops and no problem. We downloaded it onto here and now when we want to play songs it plays one and then stops. We run two accounts on this laptop and the same happens on both accounts. We do have Microsoft Cloud so unsure if that is interfering with play or not?  Apple have looked at it twice now and have concluded it is an HP fault.  Anyone experience similar problem and how do we overcome it? Thanks

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WAWood
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Message 2 of 2
Flag Post

‎02-17-2021 09:40 AM

HP Recommended

@Exbrit 

iTunes is Apple software and we have no way to diagnose problems with it or fix those problems.

 

You will have to contact Apple support to fix this.



I am a volunteer and I do not work for, nor represent, HP
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