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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es1000 RCTO Base Model
Microsoft Windows 11

I recently received an update from Microsoft which upgraded my Office program.  I had Office 2019 and so when I clinked on an existing document I kept getting a window that stated that Microsoft updated my program and won't allow me to open my existing document unless I uninstalled update and somehow reverted back to my original version.  I got confused and mistakably uninstalled my original version.  Now I have no Office program.  How can I recover my original Office version?

1 REPLY 1
HP Recommended

@Seanymph1 

 

Welcome to the HP Community Forum.

 

Things that are Microsoft Office Software

 

Microsoft 365 / all Microsoft Office products are licensed and controlled by Microsoft.

 

We can help to the extent of providing information to help you understand your options.

 

The short version: 

When you first used your Office software, it should / would have been registered with Microsoft.

Contact Microsoft for help with your Office Products.

 

Microsoft Office - Product and License Information 

 

Open and Read

 Microsoft - Activate Office

 

Activate Office using the Activation wizard

Includes “Activate after reinstalling or moving Office”

 

Documentation / Website / How-to Instructions

 

READ

With Key - Install Office on your PC or Mac

Calls / links to:

 Where to enter your Office product key

     To see help options:  Scroll down to the middle of the page and select product

     >>> Need more help?  Scroll down on the web page to find out how to contact Microsoft.

 

Installation and License Key Options

 

Some of the ways to “get” Office Software:

 

  1. Trial Software that comes with the computer. 

 

An "offer" to try the software, in other words.  The license is NOT included in Trial offers.

 

  1. Purchase Microsoft Office when you purchase your computer

Look for your license key with your purchase paperwork.

 

  1. Receive a “free one year subscription to Office 365 when you purchase the computer (quite rare). 

If you have trouble with this exact type of “installed” Office before it has expired,

Contact HP Support for recovery options.

 

  1. Purchase Office separately from Microsoft or other merchant.

 

 

Purchase / Repair Options

Microsoft Office Products - Choose your Office

 

Microsoft - Office Products Troubleshooting

Open the Website > Select categories on the left to narrow the focus

and

Microsoft 365 community support

 

Includes instructions to “completely remove office” from the computer

Microsoft - Uninstall Office from a PC

 

 

Side Bar >>> Life is possible without Office

The 8 Best Microsoft Office Alternatives of 2022

and

Best Microsoft Office alternatives of 2023: Free, paid, online mobile office suites

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.