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‎11-09-2021 08:19 PM - edited ‎11-10-2021 05:09 AM

HP Recommended
Product: HP Pavilion dv6
Operating System: Microsoft Windows 10 (64-bit)

Hi, I was having HP Support Assistant 8. But whenever trying HP Support Assistant 8 updates itself, I am faced with HP assistant failed to install.

 

I tried download the standalone sp135667 for HP Support Assistant 9. But whenever extracting it, I am being faced with this error "failed to extract cab". Though there were files extracted in sp135667 folder, and when clicking on the 'setup' file, the setup ran doing the following:

removing previous version
completing the installation
But then this error was shown to me:
HP Support Assistant was not installed successfully. An error occurred during the installation: -2

I was faced with "This version of HP Support Assistant appears to be incompatible with your opearting system. You can download a legacy version of HP Support Assistant on our website"

 

I now downloaded the from legacy version "HPSA only for Workstations 8.8.34.31. So, do you think I can install it or I can reinstall my version of HPSA 8?

 If you received an incompatible operating system message during HP Support Assistant installation, please download and install the Legacy version

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