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- I am having problems with the Windows key on my laptop, what...

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05-31-2025 05:51 AM
Hi @CristovaoMe,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to help you.
If the Windows key on your HP laptop isn't working, here are several steps you can take to diagnose and fix the issue:
Step 1: Check for Physical Issues
- Press the Windows key firmly a few times to ensure it’s not stuck.
- Try using an external keyboard to see if the Windows key works there.
Step 2: Check Keyboard Settings
Sometimes the Windows key is disabled via software:
- Check for Game Mode:
- Press Fn + F12 (or the key with a game controller icon) to toggle Game Mode off.
- Game Mode can disable the Windows key on some HP laptops.
- Check Windows Registry:
- Press Windows + R, type regedit, and press Enter.
- Navigate to:
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout
- Look for a value named Scancode Map. If it exists, it might be disabling the Windows key.
- If you're unsure, I can guide you through safely editing it.
Step 3: Use HP Hardware Diagnostics
- Turn off your laptop.
- Press Esc repeatedly while turning it on.
- Press F2 to enter diagnostics.
- Run the Keyboard Test to check if the Windows key is detected.
Step 4: Update or Reinstall Keyboard Driver
- Press Windows + X → Device Manager.
- Expand Keyboards.
- Right-click your keyboard → Uninstall device.
- Restart your laptop. Windows will reinstall the driver automatically.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
VikramTheGreat
HP Support