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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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07-10-2024 06:59 AM - edited 07-10-2024 07:01 AM
I zipped up and attached the Intel storage controller drivers below so Windows can find the drive.
The attached file is good for both W10 & W11.
Copy all of the files in both folders in the attached file to a USB flash drive.
Have the flash drive and your Windows installation media plugged into USB ports.
Boot from the W10/W11 installation flash drive.
When you get to the screen where no drives can be found, click on the Load driver option, browse to the flash drive with the storage controller drivers on it.
If you check the box, it will only include the compatible driver.
Click Next and if those are the right drivers Windows should find the drive and install.
You can also use the HP cloud recovery tool to make a bootable USB recovery drive to reinstall the factory image.
Enter the full product number of your notebook at the link below which is 4S324UA#ABA
Cloud Recovery (d34z73bbtpzgej.cloudfront.net)
It will report that the product is supported and give you a link to download the software.
Here is an info link for how to use the utility:
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support