I am unable to connect to monitors, or charge my laptop, on a Comsol USB-C docking station.

[Nat117]

I have a comsol USB-C docking station that requires Display Port Alternate Mode.   Me device recognises the keyboard and mouse plugged into the dock, but won't recognize the monitors and printer, and won't charge.

All drivers are up to date.  I would appreciate advice on how to overcome this.

[Treeko]

Hi @Nat117 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please share the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko

HP Support

[Nat117]

Hi Treeko,

I really appreciate your support, thank you.  The model I have is HP Laptop 14s-dq3xxx.

Thanks

[Treeko]

Hi @Nat117 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support