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- HP Community
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- Notebook Software and How To Questions
- I am unable to use "Delete" button since the hardware is alr...

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07-16-2024 05:52 AM
I am using HP 250 G7 Notebook model and the operating system is Windows 11.
I have been facing a problem since 14th July 2024.
The problem is that I am unable to use my "delete" button though its hardware is alright, I have tried a few steps to fix it but it did not help me so please resolve my problem.
07-16-2024 06:30 AM
Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
If there is not keyboard test then download the latest UEFI diagnostics
HP releases newer UEFI diagnostics periodically. When you select F2 during boot you are requesting UEFI diagnostics. There is an updated diagnostics package Click Here Look for the phrase 'issues outside the OS', Expand the'+'symbol and click the DOWNLOAD button. The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button. When you press F2 to run diagnostics please ensure the version is the new one. |
If the delete key fails to work in the diagnostic test then it or the keyboard needs to be replaced.
Let me know what you find out and if you are still in the warranty period
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
07-19-2024 02:18 PM
Press ESC and run diagnostics as explained here
https://support.hp.com/us-en/document/ish_3912651-2318005-16?openCLC=true
otherwise
Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it