I bought my laptop(hp pavilion)about 2 year ago and just found out it came with the wrong processor.

[User5199990]

My dad bought me my laptop from walmart about 2 years ago, while looking at the specs on the display it was on said it came with an i5 intel processor. But Ive been having a couple of issues with speed, cpu, and ram (occasionally audio or graphics). Today I decided to check the product information online as well as the specs in my settings. My computer says that it has an i3 while the online info says it has an i5. I'm at the point where I would like to get it replaced since one of the keys are also damaged but I'm not sure what i should do exactly.

[NonSequitur777]

@User5199990,

Welcome to our HP User Forum!

If you are not experienced in computer repair/upgrades, my best advise would be to take it to a local computer repair/service store and ask them how much it would cost to repair your keyboard and change out your processor. You could research what processors are compatible with your laptop, perhaps upgrade your RAM too, and swap out your hard drive for an SSD -if it is fitted with an HDD.

However, a total upgrade overhaul can be expensive, and depending if your laptop is Windows 11 eligible and whatever (so-so) graphics capabilities you may or may not have, you would still end up with a relative obsolete laptop.  Perhaps the time has come to replace your laptop, to be honest.

Hope this helped.

Kind Regards,

NonSequitur777

[PeteC22]

There are a lot of HP Pavilion models, sporting anything from a Pentium Silver all the way to a Core i7.  You need the exact model number to be sure that you are getting the right specs on your machine.  For example, I have a Pavilion 15-EG0167T that has a Core i7, while the Pavilion 15-EG0165T is almost identical except that is ships with the Core i5 - so make sure the info you're checking relates to your exact model number.

As far as you having problems with ram, cpu, and speed?  That's not specific information to relate to, but often if a laptop is running things that you use poorly, it can actually be from any number of causes.  If it used to run everything you do with it well and now does not?  Then it may be a number of things not necessarily related to either the cpu or ram, such as mis-updated drivers, programs running in the background that you may not even be aware of, etc.

My first recommendation is simple, although it takes a bit of your time, but surprisingly often it can make all the difference.  After a couple of years it is not unusual to have software issues leaching your laptop's performance.  If you have not already tried this:  Do a complete re-install of Windows and your applications.  HP has a routine to allow you to make a recovery USB (You'll need it to boot from).  You can run a HP Recovery that will erase your hard drive (or SSD) and re-image your laptop exactly as it came from the factory.

Now, if you simply are looking to buy a new laptop, it really comes down to what you are going to use it for.  There is no one "best" laptop.  Write down exactly both what you want to use it for today as well as what you envision you might also want it for over the next couple of years.  Doing your "homework" is the only smart way to ensure you buy what you really want...and need.  For example: I have no need/use for a touchscreen laptop, but that does not mean that you don't right?  Also, I am not a gamer, so I have no need for a laptop with a discrete graphics card, again, may be different for you.   

Sorry that this is kind of wordy, but you gave a very generic situation that really is not easy for someone here reading to react to.  If you reply with a bit of detail what you use your laptop for, then it would be a lot easier to make some specific suggestions.