I can't activate xbox game pass trial

[Erenciks]

Hı I bought my laptop 2 days ago. I tried to activete the xbox game pass trial from omen gaming hub but when I clicked the start free trial the xbox app opens but nothing happens. There is also nothing in the comes with the device part in the ms store 

[Pallipurath]

Hi @Erenciks 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand how bad it feels when you can’t claim a benefit you’re expecting, especially with something like the Xbox Game Pass through the OMEN Gaming Hub. I don’t think it’s a scam, but it sounds like there may be a glitch or issue with the activation process. Here are a few things you can try to fix the problem:

Ensure You’re Signed In to the Right Account

• Make sure you're signed in with the correct Microsoft account on both OMEN Gaming Hub and the Xbox app. Sometimes, the Xbox app won't recognize the offer if the account is different from the one linked to the game pass.

Check for Updates in OMEN Gaming Hub

• Make sure you’re using the latest version of the OMEN Gaming Hub. If not, update it and restart your laptop. 

Check the Xbox App

• Open the Xbox app separately, not just through the OMEN Gaming Hub, and try checking if you can manually claim the trial from there.
• Log out and log back in to the Xbox app to make sure it syncs correctly with your account.
• Check if your subscription status has changed in the Xbox app after clicking "Start Free Trial."

Restart the Process

• Close both OMEN Gaming Hub and the Xbox app. Then, try starting the process from scratch:
• Open OMEN Gaming Hub.
• Click Start Free Trial.
• If the Xbox app still opens but nothing happens, try to right-click on the Xbox icon in the system tray and select “Close Window”. Then, reopen it to check if it syncs the trial.

Clear Xbox App Cache

• Open Windows Settings > Apps.
• Scroll down and find the Xbox app, then select it and click Advanced options.
• Click Reset or Repair. This will clear the app's cache and might fix any issues.

Reinstall Both OMEN Gaming Hub and Xbox App

• If nothing works, try uninstalling and reinstalling both the OMEN Gaming Hub and the Xbox app. This ensures that there’s no corrupted data interfering with the process.

I hope this helps.

Take care and have an amazing day!

[Pallipurath]

Hi @Erenciks 

Thank you for responding.

The trial pass should be available in your region. I kindly request that you contact the point of purchase for further assistance, as they will be best positioned to help you with this matter. Meanwhile I would reqeust you to try redeeming it with the below link by entering the code. https://www.xbox.com/en-US/redeem 

Have a good day.