-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Software and How To Questions
- I can't download HP Jumpstarts from the microsoft store

Create an account on the HP Community to personalize your profile and ask a question
03-03-2019 09:15 AM
Hi, I've been trying to download the HP Jumpstart app from the microsoft store and I just keep getting an error saying it couldn't download. If anyone knows how to fix this error and could help me please help. Thank You
03-04-2019 07:20 AM
Hello @Faron_M
JumpStart is not really an important or must-have application. You can read and see more about it here >> https://support.hp.com/hk-en/document/c05241398
You can try downloading it directly from HP if you want to:
>> http://ftp.hp.com/pub/softpaq/sp80501-81000/sp80948.exe
>> https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81625.exe
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
03-04-2019 07:23 AM
With regards to the Windows Store, you may check these to troubleshoot it:
Go to Start , type and open Control Panel >> Region
Change your Region to United States of America (USA).
Set your language to USA English.
Save the changes.
You can run this Microsoft program as automatic Windows Store and Windows Modern apps troubleshooter:
>> http://go.microsoft.com/fwlink/?LinkId=268423
- Try WSReset tool >> here is how to do it >> http://www.thewindowsclub.com/reset-windows-store-cache
or some other steps you could try as general troubleshooting - usually helps - link above.
- If the above didn't help and was performed, here are some other things to consider:
>> http://www.thewindowsclub.com/windows-10-store-not-working
Hope this helps. Let me know how it goes
*** HP employee *** I express personal opinion only *** Joined the Community in 2013