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‎01-23-2023 05:56 PM

HP Recommended
Product: HP Laptop - 14-fq0037nr

I’ve been trying to download zoom on my new laptop for work.   But a pop up keeps coming up saying “the app isn’t a Microsoft verified app”.  Then I try to go to the app settings and change it so I can choose where to get apps but it’s not an option when I click advanced app settings!   Help 

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71 people had the same question
1 REPLY 1

‎01-23-2023 06:17 PM

HP Recommended

Hi:

 

The product specs for your notebook indicate that it came with W10 in S mode.

 

HP Laptop 14-fq0037nr Product Specifications | HP® Customer Support

 

You can only install apps that can be found on the Microsoft Store.

 

If you need to install apps from other sources, you will need to switch out of S-Mode.

 

See the link below for how to do that.

 

Switching out of S mode in Windows - Microsoft Support

 

Once you switch out of S mode you cannot go back to Windows 10 S unless you factory reset the notebook.

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