I can't download the drivers

[ROHULLAH1]

And I have other problem in my pc is not charging but plog in

[asmita6658]

@ROHULLAH1

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 BIOS Defaults -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Step 3 Battery Test -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Battery test. 

You may also refer to this document for more information - HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

What's the error you are getting while installing the driver? What driver are you trying to install and from where - HP Support Assistant or or from the HP's website? Would be great if you could inlude a picture of the error. 

Hope this helps!

Let me know if you have any other questions.

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Have a great day ahead 🙂