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Mason3k
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I can't find the drivers for my laptop on HP's website for a BIOS update.

HP Recommended
HP Pavilion Power 15-cb079nr
Microsoft Windows 10 (64-bit)

Hello, 

 

I have had this refurbished HP pavilion power 15 and I am trying to get all of the drivers all sorted with, because of a recent issue of error code 90B when I start the laptop. It claims that the system cooling fan is not operating correctly. I have looked this up and it claims to be caused by dust buildup or a dead fan, or a bios update. I have taken care of dust buildup with a can of air and a blowing vacuum just how HP suggests. But I am still getting the error, so I went on to try a bios update and I have tried to look up the drivers through HP's software and drivers page but nothing is loading for me. I have downloaded the support assistant and once again, nothing pops up for and drivers.

 

The reason I mentioned that this laptop is refurbished it because the refurbished sticker on it says that it is an HP Pavilion Power 15-cb079nr but the HP Support Assistant says it's an HP Pavilion Power Laptop 15-cb0xx. 

 

Please reply back!

 

Thanks,

MasonIMG_20200705_204003.jpg

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banhien
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@Mason3k 

 

Why ? You should get the following list for Windows 10

 

cb000.png

 

Please use different way: copy the link, paste to your browser URL area an hit Enter.

 

Regards.

BH
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banhien
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Level 19
92,740 92,618 11,992 25,560
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@Mason3k 

 

Your machine is a member of the HP 15-cb0xx family (xx = 00 to 99 and 2 or 3 characters suffix for country/area code, in your case the code is nr).

 

You have to use software and drivers from HP 15-cb000 series

 

         https://support.hp.com/au-en/drivers/selfservice/hp-pavilion-power-15-cb000-laptop-pc/15551388

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



Mason3k
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Thank you so much for the super-fast reply!

 

When I clicked the link to find the drivers I got a message saying that they couldn't find the drivers for my product. I did try to click change the OS but that still does nothing, I'll attach a screenshot, I have been getting this message for weeks now.Capture.PNG

 

Thanks, 

Mason

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banhien
Level 19
Level 19
92,740 92,618 11,992 25,560
Message 4 of 5
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HP Recommended

@Mason3k 

 

Why ? You should get the following list for Windows 10

 

cb000.png

 

Please use different way: copy the link, paste to your browser URL area an hit Enter.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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Mason3k
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Hello,

I have tried multiple ways to try to get the drivers to load, and apparently only Firefox is letting me access them. I'm not sure why. Thank you for your help!

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