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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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i can't get into my computer. I can turn on and put in my password (which I know is correct) and it shows me this. As far as I know there have been no repeated shutdowns or failed input of the password. When I wait +2 hours it has fifty-fifty chance of letting me in but I can't keep doing that. I need help on this issue because my family used this computer. This issue has been happening for a week or two, I think and I am losing
HP Recommended
Make sure the PC is on-line before entering username / password.
Either use an ethernet cable or look in bottom right corner for WiFi icon to connect using WiFi. The icon is slightly different from the one that windows shows as windows has not started the desktop.
otherwise
Click here for world-wide contact info
Or contact the closest authorized service center
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