Solved: I can't go to the HP Support website: https://support.hp.com... - HP Support Community

nicolelane2295 · ‎06-08-2019

I was able to go to this website: https://support.hp.com for a little while after I recovered my username and password. But, then I was not able to go to that same website anymore randomly. I get this message:

Service Unavailable - DNS failure

The server is temporarily unable to service your request. Please try again later.

Reference #11.673d2b17.1560043010.15238978

I don't think my internet connection, ISP, or internet browser is a problem. Please tell me what is causing me to get that message and please tell me why I can't go to the HP Support website anymore as soon as possible.

IT_WinSec · ‎06-11-2019

Hello @nicolelane2295

You mention you experience it randomly, or it is permanent ?

It may be some times or periods of the day when HP was performing updates or maintenance of the site/servers and the site was temporary inaccessible but it should be fine now at the moment and most of the times during the day/night.

I strongly recommend you clear your browser's cache / temporary files
I recommend you change your DNS servers to at least one of these here >> https://freedns.zone/en/
Information on what is a DNS and how it works >> https://fossbytes.com/dns-domain-name-system-works/

Make sure you do restart your computer eventually and try again

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

IT_WinSec · ‎06-11-2019

Hello @nicolelane2295

You mention you experience it randomly, or it is permanent ?

It may be some times or periods of the day when HP was performing updates or maintenance of the site/servers and the site was temporary inaccessible but it should be fine now at the moment and most of the times during the day/night.

I strongly recommend you clear your browser's cache / temporary files
I recommend you change your DNS servers to at least one of these here >> https://freedns.zone/en/
Information on what is a DNS and how it works >> https://fossbytes.com/dns-domain-name-system-works/

Make sure you do restart your computer eventually and try again

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

I can't go to the HP Support website: https://support.hp.com/ anymore randomly.

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