I can't install hp support assistant

[Dodo07]

[Max3Aj]

@Dodo07, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble installing HP Support Assistant on your HP Laptop PC 15-dw3000 running Windows 11. Let's walk through the steps to resolve this issue.

Check System Requirements

Ensure your Windows 11 version is up to date:

• Go to Settings > Windows Update and install any pending updates.
• Restart your PC after updates are installed.

Uninstall Previous Versions (if any)

If an older or corrupted version of HP Support Assistant is installed:

• Press Windows + R, type appwiz.cpl, and press Enter.
• Look for HP Support Assistant, right-click, and choose Uninstall.
• Restart your PC.

Download the Latest HP Support Assistant

• Visit the official HP Support Assistant download page:
  HP Support Assistant | HP® Support
• Click Download HP Support Assistant, then run the installer as Administrator (right-click > Run as administrator).

Run HP Support Assistant Installer in Compatibility Mode (if needed)

If installation fails:

• Right-click the installer file > Properties > Compatibility tab.
• Check Run this program in compatibility mode for: and select Windows 10.
• Click Apply and then OK.
• Run the installer again. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[Dodo07]

It didn't help

[Max3Aj]

@Dodo07, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support