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SiliconGamer
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I can't use my trackpad and keyboard at the same time?

HP 15-au018wm
Microsoft Windows 10 (64-bit)

I am a gamer and I can't use my trackpad and keyboard at the same time. I have tried uninstalling the previous driver and installing a new driver and the current one is Synaptics TouchPad Driver (Windows 10 v1803) 19.5.10.75 Rev.C . This all started after a recent windows update I'm on windows 10 right now and I was before too. Any ideas how to fix it?

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I can't use my trackpad and keyboard at the same time?

@SiliconGamer Welcome to HP Community!

 

There are several reasons why you are experiencing issues with using your keyboard and mouse at the same time while playing a game. It is possible that the touchpad or the mouse driver is not updated. To properly isolate your concern, please clarify the following information:

 

  • When was the last time that you were able to use your keyboard and your touchpad at the same time in a game?
  • Did the issue start after an update?
  • Have you tried to update the touchpad driver?

 

If you are using a Synaptics Touchpad, you may follow the steps below to change the touchpad settings:

 

  1. Press the Windows key on your keyboard and type Control Panel in the search box.
  2. Click on Mouse and go to the Device Settings tab.
    Go to Settings.
  3. Under the Synaptic Settings, go to Pointing, then select Sensitivity.
  4. Select Palmcheck and set it to Minimum.
  5. Test the game.


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