I can't use windows hello face

[sOME-user3]

I just bought this laptop recently. Looked up the settings and it said that laptop doesn't support face recognition. Is it some driver I have to install or it's just incompatible?? 

[Dragon-Fur]

@sOME-user3 

Welcome to the HP Community.

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@sOME-user3 wrote:

I just bought this laptop recently. Looked up the settings and it said that laptop doesn't support face recognition. Is it some driver I have to install or it's just incompatible?? 

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It is not compatible.

This model does not include the required kind of Webcam needed for "Hello Face".

"Face" requires an IR camera.

HP Pavilion Laptop 15-eg0104TX Product Specifications

Webcam

HP Wide Vision 720p HD camera with integrated dual array digital microphones

References / Resources

Things that are “Face” / Facial Recognition

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

and / or

Determine your computer model / Product Name

Finding your Product Name, Product Number, or Serial Number

OR

Open Support Home

Enter the name of your device

Next...

Windows Face logon requires the high-grade IR camera

Hello Face requires that your particular computer include the correct type of camera to support the "Face" feature.

Use one or more of the following methods to check whether your camera supports the feature.

Method – Use PartSurfer to check the components in your computer

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Look the results for “WEBCAM”

NOTE:  Some newer models may list the device as “camera”

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion Laptop PC 15-eg0000 

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