I can use any Google apps, I don't even have a play store anymore or any of my apps I've downloaded.

[Stephypoo97]

I tired to use my play store and couldn't find it and I can find any of my apps that I have downloaded.

[Max3Aj]

@Stephypoo97, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand you're unable to access the Play Store or any of your previously downloaded apps on your HP Chromebook - 14-ca051wm running Chrome OS. Let's work together to get this sorted out!

This issue can occur due to:

• A temporary glitch in your Google account sync
• The Play Store being disabled
• A corrupted user profile
• Chrome OS needing an update or reset

Step-by-Step Troubleshooting

Check if the Play Store is Enabled

1. Click the clock in the bottom-right corner.
2. Select the Settings (gear icon).
3. Scroll down and click Apps.
4. Click Google Play Store.
5. If it's disabled, click Turn on and follow the prompts to enable it.

Check Your Google Account

• Make sure you're signed in with the correct Google account that was used to download the apps.
• Go to Settings > Accounts > Google to verify.

Restart Your Chromebook

• A simple restart can sometimes resolve temporary glitches.

Check for Chrome OS Updates

1. Go to Settings > About Chrome OS.
2. Click Check for updates.
3. If an update is available, install it and restart your device.

Powerwash (Factory Reset) – If Nothing Else Works

This will erase all local data, so back up your files first.

1. Sign out of your Chromebook.
2. Press Ctrl + Alt + Shift + R.
3. Click Restart.
4. In the box that appears, select Powerwash > Continue.
5. Follow the on-screen steps to reset your device. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support