I cannot download HPEasy Scan

[cat-shannon]

I cannot download HP Easy scan for my HP8720 All In One Printer it just says no software found. I need the app for my computer- Mac OS.

[Sneha_01]

Hi @cat-shannon,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble downloading HP Easy Scan for your HP 8720 All-in-One Printer on macOS, here are some steps you can take to resolve the issue:

1. Check Compatibility:

• Make sure your macOS version is compatible with HP Easy Scan. Check the app's requirements on the HP website.

2. Visit the HP Support Site:

• Go directly to the HP Support page for your printer model. Enter your printer model (HP 8720) and select the correct operating system to find available software.

3. Download from the Mac App Store:

• You can also check the Mac App Store for HP Easy Scan. Open the App Store and search for "HP Easy Scan."

4. Install HP Smart:

• If HP Easy Scan is not available, try downloading the HP Smart app from the Mac App Store. This app includes scanning capabilities and may be a suitable alternative.

5. Check for Software Updates:

• Ensure that your macOS is up to date:
  1. Go to Apple menu > System Preferences > Software Update and install any available updates.

6. Use HP Smart for Scanning:

• If you successfully install HP Smart, you can use it to scan documents:
  1. Open HP Smart and select your printer.
  2. Click on the Scan option and follow the prompts.

7. Reinstall Printer Drivers:

• If you're still having issues, try reinstalling the printer drivers:
  1. Go to the HP Support page, find the driver for your printer, and download it.
  2. Follow the installation instructions provided.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[cat-shannon]

Hi

HP didn’t have any drivers or updates for my printer HP8720 for the Mac OS system i have which is 15. I was able to go on the Mac App and download the Easy scan app so I am ok now. For some reason I am able to print without needing to download drivers. 

Thanks,

Cat Shannon

[Sneha_01]

Hi @cat-shannon,

Thank you so much for your response.

Is there anything else that I can help you with today?

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support