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‎04-16-2021 03:19 PM

HP Recommended

I cannot open a new tab or any tab in Google Chrome.  The Icon is present on the bottom taskbar however, it does not respond when I click on it.  I tried shutting down my laptop, however, I cannot successfully shut down or restart my device.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2021 07:54 AM

HP Recommended

Hi@CGT26, Welcome to the HP Support Community!

 

I understand that issue with the computer it's restating automatically.

 

May I know the Operating system using?

 

May I know the model number of the notebook?

 

Please share the info I can share the troubleshooting step to resolve the issue 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-19-2021 07:54 AM

HP Recommended

Hi@CGT26, Welcome to the HP Support Community!

 

I understand that issue with the computer it's restating automatically.

 

May I know the Operating system using?

 

May I know the model number of the notebook?

 

Please share the info I can share the troubleshooting step to resolve the issue 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No

‎04-19-2021 12:19 PM

HP Recommended

Thank you for your response and willingness to help.  I was able to resolve finally.  Thank you so much again!

Was this reply helpful? Yes No
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