I cannot update HP System Event Utility.

[Shoron]

I cannot update HP System Event Utility. I keep getting error code 0×80246010 when I try to. Furthermore, I am trying to update it through the Microsoft Store.

[A_Gayathri · Accepted solution]

Hi @Shoron,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 0x80246010 you're encountering when trying to update the HP System Event Utility through the Microsoft Store can arise from several issues, including problems with Windows Update services, corrupted system files, or even missing DLL files. 

Here are some steps you can take to resolve the issue:

Run the Windows Update Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Click on Windows Update and select Run the troubleshooter. Follow the prompts to complete the process.

Check and Enable Windows Update Services:

• Open Command Prompt as an administrator.
• Execute the following commands to ensure essential services are running:
• Restart your computer after running these commands​​. 
  SC config trustedinstaller start=auto
  SC config bits start=auto
  SC config cryptsvc start=auto
   

Run SFC and DISM:

• In the Command Prompt (admin), type sfc /scannow and press Enter. This command checks for and repairs corrupted system files.
• After that, run the following DISM commands one by one: DISM /Online /Cleanup-Image /CheckHealth
  DISM /Online /Cleanup-Image /ScanHealth
  DISM /Online /Cleanup-Image /RestoreHealth
• Restart your computer after the scans​.

Reset Windows Update Components:

• Run Command Prompt as administrator and enter the following commands: net stop cryptsvc
  net stop bits
  net stop msiserver
  net stop wuauserv
  ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
  ren C:\Windows\System32\catroot2 Catroot2.old
  net start cryptsvc
  net start bits
  net start msiserver
  net start wuauserv
• Restart your PC and see if the issue persists.

Manually Update the Utility:

• If none of the above solutions work, you may also consider downloading the latest version of the HP System Event Utility directly from the HP website or using the HP Support Assistant for updates

Refer to this document: HP System Event Utility Execution of Arbitrary Code

HP 15.6 inch Laptop PC 15-fd0000 (794H8AV)

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.