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I cant login to HP Support Asssistant

Example: Envy
Microsoft Windows 10 (64-bit)

I can't login to HP Support Assistant with my credentials but am able to login to HP website with the same credentials.

HP Support Agent
HP Support Agent
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HP Recommended

I cant login to HP Support Asssistant



Welcome to the HP Support Community!


I reviewed your post and I understand that you are unable to login to HP support assistant.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you uninstall HP support assistant and then download and install it from the below link and then try logging in.


Here is how it is done.


Download link:


  1. Open the Start menu.
  2. Click Settings.
  3. Click System on the Settings menu.
  4. Select Apps & features from the left pane.
  5. Select an app you wish to uninstall.
  6. Click the Uninstall button that appears. If it is grayed out, this is a system app you cannot remove.
  7. Click the Uninstall pop-up button to confirm.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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