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chazyd
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Message 1 of 2
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HP Recommended

I cant login to HP Support Asssistant

Example: Envy
Microsoft Windows 10 (64-bit)

I can't login to HP Support Assistant with my credentials but am able to login to HP website with the same credentials.

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HP Support Agent
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Message 2 of 2
49
Flag Post
HP Recommended

I cant login to HP Support Asssistant

@chazyd,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are unable to login to HP support assistant.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall HP support assistant and then download and install it from the below link and then try logging in.

 

Here is how it is done.

 

Download link: https://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/p...

 

  1. Open the Start menu.
  2. Click Settings.
  3. Click System on the Settings menu.
  4. Select Apps & features from the left pane.
  5. Select an app you wish to uninstall.
  6. Click the Uninstall button that appears. If it is grayed out, this is a system app you cannot remove.
  7. Click the Uninstall pop-up button to confirm.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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