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Locked

‎05-12-2021 10:22 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

hello, I have a problem with memory ram, I recently bought a memory of 4 gb ram for my pc that still had a free slot, but these 2 slots do not work at the frequency of 1600mhz and latency cl9. What I have to do is to go into bios to advanced settings and change from there latency and frequency, but that is my problem, I searched tutorials and niviun does not fit my version of bios, incer 2 days to get to the end but do not succeed, please help me

1 person had the same question
1 REPLY 1

‎05-13-2021 11:15 AM

HP Recommended

@alexandru2001 

Sorry, but apart from business notebooks and some high-end gaming PCs, accessing Advanced BIOS option on HP PCs is not possible.

Some OEMs lock out the advanced BIOS options to prevent customers from making changes to options that can destabilize or otherwise damage the PC -- and then send it back for repair under warranty claiming they did nothing to it.

I know only SOME of the advanced options are risky, but it's simpler to disable access to ALL advanced options than to allow/disallow on an individual option basis.

That's the course of action that HP has chosen. No one from here is going to provide you any means of getting around that.



I am a volunteer and I do not work for, nor represent, HP
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