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rSamuli Honor Student
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I changed my hard drive (HP Pavillion), how do I get all HP related features I used to have?

HP Pavillion Sleekbook 15
Microsoft Windows 8 (64-bit)

My hard disk broke on my HP Pavillion sleekbook 15.

(Pavillion product number: D3D66EA#UUW)

I had to change it and, of course, reinstall my windows 8.1 (I have installation DVD)

 

Everything is working just fine with windows, my problem is that I´ve lost all my HP related software and features.

At the startup it says just something about the motherboard and then it hits me with a Windos-logo instead of the HP-logo and stuff.. Everything appears to work twice as slow as it was before I had to change the HD? Both of the HD:s had the same spesifications.

 

Is there anyway I could get the factory default HP-software and features on my new Hard drive?

 

 

 

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Provost Provost
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I changed my hard drive (HP Pavillion), how do I get all HP related features I used to have?

rSamuli

 

Hello;

Allow me to welcome you to the HP forums!

You said you restored your PC using a DVD, but HP Recover Media consists of a SET of DVDs, not a single DVD -- so I have to presume it was NOT HP recovery media.

 

Ordinarily, I would recommend using HP Recovery Media to restore your PC to its original condition. That would erase the entire drive, format the drive, and install the OS, the drivers, and the HP utilities.

Unfortunately, there is no HP Recovery Media linked to the HP Product Page for your PC. This could be an oversight by HP, or it could also mean that HP no longer stocks the recovery media for your PC. They no long stock recovery media for the older PCs.

You can try contacting HP Customer Support directly, using the links below, to see if you can order if from them:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

 

If HP no longer provides Recovery Media for your model, a couple of other sites you should check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/


Good Luck

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***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Teacher
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I changed my hard drive (HP Pavillion), how do I get all HP related features I used to have?

call hp for the recovery media , the no. will be 1-800-474-6836

 

Cheers,

Dhee

rSamuli Honor Student
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I changed my hard drive (HP Pavillion), how do I get all HP related features I used to have?

Thank you for your reply!

 

You´re right, I didn´t use HP recovery media.

This is the first time I even heard about it..

I just replaced the hard disk and reinstalled the windows 8.1 (wich I have on DVD).

Now I´m wondering is there any way I could install the HP-utlities so that I don´t

have to reinstall all the system (again) or does HP recovery always format the hard disk?

 

 

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I changed my hard drive (HP Pavillion), how do I get all HP related features I used to have?

Yes, it will go back to day 1 condition, and all the hp sent softwares will be there 

 

Cheers

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I changed my hard drive (HP Pavillion), how do I get all HP related features I used to have?

rSamuli

 

HP does not provide downloads of all the utilities that come preloaded on preinstalled PCs.

 

The ONLY way to get those is to do a recovery using the HP media -- and it completely erases the ENTIRE hard drive, and recreates the original HP partition scheme in the process.


Good Luck

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation