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Message 1 of 2
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Flag Post

I don't know why I'm unable to have access to my computer

HP Recommended
Example: Pavilion

I am trying to log into my computer and I am not able. I tried resetting the password but it didn't recognize the USB flash i used

1 REPLY 1
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HP Support Agent
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Message 2 of 2
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HP Recommended

@Sullivanjasonch Welcome to HP Community!

 

I understand that you are unable to access your computer.

 

Do not worry. I will try to fix the issue.

 
Before we begin we need the answer to the question: Which type of account did you create? 

Try this first: Use the HP Guided Solution: 

Let us guide you through the solution 

 
Microsoft account 

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. 

See the Microsoft password reset page (in English) to reset your password. 

 
Local account 

Use one of the following options to reset the password for your local account. 

For more details: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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