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‎01-12-2019 08:30 PM

HP Recommended
Product: HP Notebook PC 15 - f211 wm (touch) ENERGY STAR
Operating System: Microsoft Windows 10 (64-bit)

PLEASE HELP ME IM DESPERATE:

So, I got this laptop soled by my brother, a couples of weeks ago. The first night, it was all good, I installed some programs and I pretty much just went browsing in th web. the screen was totally normal, functioning with the touchscreen as always, everything good. But windows wanted to update itself, so I let it and went to sleep. next morning the whole sistem wasn't working, so I tooked it to a technician and he formated the computer, and installed all winndows and drivers again. but the touch didn't work. I tried to download the drivers again but I don't know witch one is the one for the touchscreen. I've downloaded all from the section 'driver-keyboard, mouse, input device', rebooted the pc but still didn't work. 

What do I have to do?

2 REPLIES 2

‎01-12-2019 10:36 PM

HP Recommended

@ZORU1

 

>>> I've downloaded all from the section 'driver-keyboard, mouse, input device', rebooted the pc but still didn't work. 

 

Please try to download video drivers and install to your machine.

 

Regards.

BH
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‎01-12-2019 10:58 PM

HP Recommended

The 'video drivers'  are the ones in the  'Driver- Graphics''?

 

those are the ones I gotta download?

 

thanks for responding!

 

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