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HP Recommended
2000-369 WM Notebook
Microsoft Windows 10 (32-bit)

Can I download the missing file in the "subject" box?

1 REPLY 1
HP Recommended

@Paul_Dempsey 

Basically -- NO.  That file is a composite, consisting of several different components all assembled together.  When you get this message, the most common problem is that this file has become corrupted -- and the most common reason for that is a failing hard drive.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu -- that will look similar to the image below
HP Startup Menu.jpg
3) press the Function key for testing the hard drive (usually F2) and let it run.



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