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HP Recommended
Hp 15-g020dx
Microsoft Windows 10 (64-bit)
I got got an error message about boot image and I came here which told me to change the boot settings to legacy which I did but I could not be able to save the change because it couldn't type anything except "esc" which was to cancel the change. What should I do?
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

 

When you change the boot mode and are then asked to enter a 4 digit pin, there will be no display of the numbers you type for security reasons - just type the numbers and hit enter.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

View solution in original post

4 REPLIES 4
HP Recommended

Hi,

 

When you change the boot mode and are then asked to enter a 4 digit pin, there will be no display of the numbers you type for security reasons - just type the numbers and hit enter.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended
Thank you
It worked but now my laptop just shows a black screen after it turns on
HP Recommended

Hi,

 

You're welcome :generic:

 

I've replied on your later post.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

HP Recommended
Hi,
Both tests passed
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