I have an HP Pavillion laptop model 15-CS3153CL which emits buzzing noises in my Oticon Mini Rite R

[Ott4]

My laptop appears to produce electronic noise that interferes with my Oticon Mini Rite R hearing aids. It is not constant. I get the  noise two or three times in the first hour of use of the computer, almost as if the software is cycling through a few processes in that first hour. Does anyone have similar experiences? 

Ott4

[Irfan_06]

Hi @Ott4,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop making noise intermittently.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Ott4]

Hello Irwin6,

I followed your instructions to inspect the hardware. However, it didn't matter how many times I tapped ESC, nothing happened and F2 just decreased brightness as it is supposed to do. It just may be that I'm doing something wrong. I'm almost 80 and I'm not sure if I have to do anything else in conjunction with your instructions. In any case, I used my wife's identical HP laptop this morning and it produced no noise to my hearing aids. When I switched back to my own laptop, the noise came back.

Thanks,

Ott4

[Irfan_06]

Hi @Ott4,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support