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KS240
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Message 1 of 2
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I have an issue with my windows security, it's quick scan is taking indefinite time and did not get,

HP Recommended
Pavilion 15 cc 132 tx
Microsoft Windows 10 (64-bit)

I have an issue with the window security,, i ran a quick scan and it did not end i have to end it after 3 hours and it scanned around 7 lakh files and this much file is not in my device 

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WAWood
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Level 16
34,852 24,531 3,146 7,851
Message 2 of 2
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HP Recommended

@KS240 

If you're using Microsoft Defender -- the default security app for Windows 10 -- we can not help you with that as we have no way to diagnose or repair issues with Microsoft applications.

 

I use a third-party AV product and it can easily take 20 minutes or more to scan my drive -- and I am using a fast m.2 SSD drive.

 

If you suspect the drive is failing, let's check that, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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