I have had very poor performance ever since getting the hp specre x360 2024 14 inch

[Gdub12]

I have had the hp spectre x360 14 inch 2024 for a couple days now and have noticed multiple issues when comparing to performance others experience. The battery life lasts less than 3 hours when doing simple web browsing and school work, and also overheats. I updated all the drivers from hp support assistant. I also made sure task manager was not running any nonessential processes, and noticed my cpu was not overloaded (it was at 7%) and my ram was 40%. I also have enabled settings that allow for longer battery life. What could possibly be the issue?

[Irfan_06]

Hi @Gdub12,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing multiple issues with your new laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support