I have rested my laptop. The office 2021 preinstalled were can not be able to acitvated

[sDhanush]

I have rested my laptop. The office 2021 preinstalled where can not be able to activated after formatting what to do help me to solve it

[Kuroi_Kenshi]

Hi @sDhanush,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding activating Office 2021 on the HP 15.6-inch Laptop PC 15-d5000!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Retrieve Office Product Key:

• Check Documentation: Often, the product key for Office is included with your laptop's purchase documentation or in the package.
• Microsoft Account: If Office was tied to a Microsoft account, you might retrieve the activation key or information by logging into your account at Microsoft's Office website.

Ensure Internet Connection:
Make sure your laptop is connected to the internet for the activation process, as Office needs to verify the product key online.

Office Activation Wizard:

• Open any Office application (Word, Excel, etc.).
• You should see an activation wizard or prompt.
• Follow the on-screen instructions and input your product key to activate Office.

Microsoft Support:
If you don't have access to the product key or the activation is unsuccessful, contact Microsoft's support team for assistance. They can guide you through verifying your digital entitlement or help recover your product key.

Reinstall Office:
If the pre-installed version is corrupted, you might need to reinstall Office:

• Visit Microsoft's Office website and sign in with your Microsoft account linked to your Office subscription.
• Download and install Office 2021 following the instructions on their website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,