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HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 IDS Base Model
Microsoft Windows 11

The airpods pair but never connect long enough to play audio. As soon as I get them connected they disconnect

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Izzy2345 

 

(1) Download and install / update

Mediatek Bluetooth Driver

1.828.142.186 Rev.B2.0 MBJun 6, 2022Download

 

(2) Reboot Windows

(3) Test again

(4) Please report your results

View solution in original post

15 REPLIES 15
HP Recommended

Hello @Izzy2345 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Bluetooth USB>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Thank you for your response! 
What app do i open do run the first step? I am not very tech friendly but would like to try this

HP Recommended
HP Recommended

OS name: Microsoft windows 11 home

Version: 10.0.22000 Build 22000

System Model: HP ENVY x360 2-in-1 Laptop 15-ey0xxx

SKU: 54J81AV

Processor: AMD Ryzen 5 5625U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date: Insyde F.07, 7/7/2022

 

 

HP Recommended

Image 1 HP.pngImage 2 HP.png

HP Recommended

Hello @Izzy2345 

 

(1) Download and install / update

Mediatek Bluetooth Driver

1.828.142.186 Rev.B2.0 MBJun 6, 2022Download

 

(2) Reboot Windows

(3) Test again

(4) Please report your results

HP Recommended

It worked! The real test is if it still works tomorrow because i have tried many things and they have all only worked temporarily. Thank you so much for your help! I will come back to this chat to tell you if it still works tomorrow/tonight 🙂

HP Recommended

@Izzy2345 wrote:

It worked! The real test is if it still works tomorrow because i have tried many things and they have all only worked temporarily. Thank you so much for your help! I will come back to this chat to tell you if it still works tomorrow/tonight 🙂


You're welcome !

Good luck

HP Recommended

As soon as i connected them tonight they disconnected:(

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