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Struggling3
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I just bought this HP, NO NAMe 17 inch Laptop from Staples.

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Microsoft Windows 10 (32-bit)

Ac Power light was white, Now, when I plug in, its a solid red. The outlet is grounded and surge protected. Also, the powercord adapter is warm to touch. Im sure this is not right. Please anyone, I have two days to return  ( thats right, brand new).

Thanks

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Message 2 of 2
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HP Recommended

I just bought this HP, NO NAMe 17 inch Laptop from Staples.

@Struggling3 

If it was mine, rather than mess around with a possible serious power issue, I would simply return it.

 

There is nothing we could do from this end to repair or diagnose a power adapter issue, anyway.

 

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