I just got my Hp stream 14 yesterday and after setting it up , it shutdown and the screen is black

[SlideFamDay]

I just got my Hp Stream 14 yesterday and after setting it up , the screen went black and it won’t turn back on, although the led light is on and the caps lock button is blinking 

[The_Fossette]

@SlideFamDay,

Welcome to the HP Support Community!

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

• Have you changed the operating system on the computer?
• What is the exact issue you are facing?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below artilce and check if it helps.

https://support.hp.com/us-en/document/c01732674

Let me know how it goes. Awaiting your reply!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Good day! Take care 🙂

Cheers!