I just received a new HP Laptop and it is running EXTREMELY slow & It says the Warranty has Expired

[TILBE]

This computer runs extremely slow and it says that Warranty has expired..

The Serial Number is Edited.

This computer has a SSD Drive & 16 GB RAM.

I received it three days ago.

[Max3Aj]

@TILBE, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating it can be to experience performance issues right out of the box—especially with a system that has a 16 GB RAM and SSD. Let’s walk through a few steps to help speed things up:

Run HP Performance Tune-Up Check

HP provides a built-in tool to optimize your system:

• Download and install HP Support Assistant if not already installed.
• Open it and go to "Troubleshooting and Fixes" > "Performance Tune-up Check".
• Let it scan and apply recommended optimizations.

You may refer to this link -  HP Performance Tune-Up Guide

Check for Windows and Driver Updates

Outdated drivers or Windows updates can cause performance issues.

• Go to Settings > Windows Update and install all available updates.
• Also, visit the official HP driver page for your model and update all drivers: Official HP® Support

 

[Max3Aj]

Disable Startup Programs

Too many apps launching at startup can slow things down.

• Press Ctrl + Shift + Esc to open Task Manager.
• Go to the Startup tab and disable unnecessary apps.

Check for Background Processes

• In Task Manager, check the Processes tab to see if any app is using high CPU, memory, or disk.
• Right-click and End Task for any non-essential apps.

Scan for Malware

Even new systems can sometimes come with pre-installed bloatware or malware.

• Run a full scan using Windows Defender or a trusted antivirus.

Check Storage Space

Ensure your SSD isn’t nearly full:

• Go to Settings > System > Storage and free up space if needed.
• You can also run Disk Cleanup by typing it in the Start menu.

And for the warranty dispute, 
Please check this document and follow the steps to raise the warranty dispute: click here

Also please refer to the below link to check the warranty status. Check your warranty or service status

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support