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Kwan1
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Message 1 of 5
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I keep getting a black box with CPU, GPU, VRAM information and cannot get rid of it

HP Recommended
Pavilion gaming laptop 15-dk
Microsoft Windows 10 (64-bit)

I have a Pavilion gaming laptop but I am not a gamer. This was the only laptop available during last year's lockdown because so many people had to update their systems to work from home. A black box with CPU, GPU, VRAM, and RAM information appears randomly on my screen. It overrides any other screens, does not move and has no close icon. It is frustrating because it covered all the icons at the bottom of the screen on Zoom, forcing me to move my task bar. How do I get rid of the black box? 

4 REPLIES 4
banhien
Level 20
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Message 2 of 5
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@Kwan1 

 

Can I get a screen shot to see what it is ? Looks like it has a task on the Srat up procedurw

 

Regards.

BH
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Kwan1
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I can't send you a screenshot at the moment because it's not on my screen. It pops up at random moments when I least expect it but I can't guarantee when it is there. 

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banhien
Level 20
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100,108 39,148 13,002 27,325
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@Kwan1 

 

Ok, when ever it appears, please make a screen shot and post back

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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Kwan1
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Dear Banhien,

I had to wait for the box to appear as it is very random. The box blocks anything on the bottom of the screen. Please let me know if the photo has appeared as I have not used this function before.

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