• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-26-2022 05:02 AM

HP Recommended
Operating System: Microsoft Windows 11

I keep getting this ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSeup.exe each time I hit the fn keys

92 people had the same question
34 REPLIES 34

‎07-26-2022 05:55 AM - edited ‎10-09-2022 07:51 PM

HP Recommended

Hello @Senibo 

 

Sorry to hear that you are having problems ... 

 

This action is triggered by the HP Hotkey software. We need to make some changes to get your notebook working properly again.

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

8 people found this reply helpful
Was this reply helpful? Yes No

‎08-17-2022 12:08 PM

HP Recommended

i cannot control my brightness .it shows hp framework not working or not installed

7 people found this reply helpful
Was this reply helpful? Yes No

‎08-17-2022 12:43 PM

HP Recommended

Hello @Ahmad0080 please create new topic and I will help you.

Was this reply helpful? Yes No

‎08-19-2022 03:50 AM - edited ‎08-19-2022 03:57 AM

HP Recommended

The link given was wrong

 

THIS IS THE CORRECT ONE:

https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe

 

then if you need the HotkeySupport Driver download the file labeled sp71790)

https://1drv.ms/u/s!ApMb5dJXSS-Dggen6t_Lt2eggvfZ?e=cKMLhL

Was this reply helpful? Yes No

‎08-22-2022 03:46 AM

HP Recommended

2GZO4UP#ABA

Was this reply helpful? Yes No

‎08-22-2022 04:21 AM

HP Recommended

Hello @darthvader54 

 

@darthvader54 wrote:

2GZO4UP#ABA

(1) Install/Update

HP Hotkey Support - UWP

8.10.7.1 Rev.A17.6 MBJan 25, 2021Download

 

(2) Reboot and test

2 people found this reply helpful
Was this reply helpful? Yes No

‎08-31-2022 02:19 PM

HP Recommended

product no.- 3up8IET#ABU or #5CG910FYH

Was this reply helpful? Yes No

‎08-31-2022 07:23 PM

HP Recommended

Hello @Em_ma 

(1) Your product number (p/n) is invalid.

(2) Please edit your post and remove # number

Was this reply helpful? Yes No

‎09-28-2022 06:25 AM

HP Recommended

me too I keep getting this when I'm trying to turn my brightness up it says please download and install HP software framework from the link ftp//ftp.hp.com/pub/caps-softpaq/cmit/softpaq/caslsetup.exe. you will need to restart the system after installation.  can someone please tell me what I do next cause when I google serch it brings me to this page

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.