I lost my bill,can i get a new one

[Akkushubhi]

I cant find my original bill,can i get a new one

[Dragon-Fur]

@Akkushubhi 

If you purchased the device from other than HP, contact that merchant for help.

OR

If you purchased the device directly from HP, then HP does have a record of the purchase information.

Our community has no access to any internal HP information.

What to do?

Generally, if you purchased the device from HP, there will be contact information included in the email(s) you received from HP for the order and for the shipping of that device.  You may be able to use the information in the communications as a receipt.  As I recall, at least one of the emails includes details of the order and payment information.

If the email is lost, consider contacting your email service provider.  Most email services do archive data - even if you cannot find the email on your own, the service provider likely has a copy of it on their backups.  Be prepared to provide proof of ownership of the email account.

No Joy?

I suggest you contact HP Support - if the information is available (and assuming you can prove ownership and rights to the information), support may be able to direct you to the department that can help.

Open a case, provide the product number, serial number and other relevant information (do NOT post your serial number here), explain the issue, and ask for help.  Submit the case.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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